E-Commerce Inbound Process

We are offering inbound BPO projects to deliver calls to customers to deliver their projects on or before the delivery date and time. A brief explanation of the project financial details is given here

• No. Of Seats 40 Per Slot
• Seats Breakup 30 Seats Inbound + 5 Seats Chat Support + 5 Seats Outbound
• Ratio of Hiring 3 TLs and 3 QA
• Scope of Work Inbound Calls, Chat Support, Merchant Acquisition and Outbound Calling
• Contract 12 Months extendable till 36 Months
• Technical Configuration Dual Core with 500 GB Hardisk & Internet Speed of 8 Mbps
• Inbound INR 32500+GST (per seat per month)
• Chat Support INR 28500+GST (per seat per month)
• Outbound Support INR 28500 + GST (per seat per month)
• Payout for TLs and QA INR 30000 (per TL) INR 28000 (per QA)
• Payment Cycle Monthly
• Payment Mode Wire Transfer
• Shift Primary Window 9:00 AM to 7:00 PM (IST)
• Male : Female Ratio 4:6 (Inbound and Outbound), No Such ratio for Chat Support
• Training Online/Onsite
• Sign-up Bangalore/Pune
• IVR and CRM – Provided By the Client

Documents Required

1. Documents Required:
2. OSP/DOT License
3. Incorporation Certificate
4. ISO Certification (If any)
5. Corporate Profile
6. Network Diagram
7. Center Pictures