Example A

Work Type – Inbound and Customer Support (Calls, Chat, Email)Client Setup – Inbound Calls, CRM, Chat ID’s, Training, Technical Support Eligibility – Company Duration – 11 Months Working Hours – 24x7Shift Timings – 8:00 AM to 5:00 PM, MON - SUN IST– 5:00 PM to 1:00 AM, MON - SUN IST Minimum Login – 10 Seats or Agents Per Shift Training – Online by Client Quality – Minimum 95% & Expected 98% - 100% & C-Sat - 98%Billing Cycle – Monthly Direct Client Signup – Online India Based Fixed Payout – INR 36,901 Per Seat Per Shift Per Month.

Example B

Campaign Details: Work Type – Calling Customer and Routing them to Customer Care Support Eligibility – Company Duration – 11 Months Working days – 24x6 Shift Timings – 9:30 AM to 6:00 PM IST Mon-Sat) Minimum Seats – 10 Seats or Agents Work Flow – 100-200 Calls Per Seat Per Day Data – Unlimited Provided by Client Training – Online/Onsite by Client Billing Cycle – 30 Days (1st Month paid on 15th Max)Direct Client Signup – Online

Additional Information

1. Item Code: 230
2. Pay Mode Terms: L/C (Letter of Credit),T/T (Bank Transfer)